Is there a charge for the VIU card?

There is no charge for your first student ID card. The card is funded through your student service fees. If your student card expires, you are entitled to another student ID card at no charge.

My student VIU card is expiring soon. When should I upload a photo in order to receive a new card?

Student cards expire every two years. If your card is set to expire, please wait until it is less than a month before it's expiry date to upload a new photo and request a new card. If a photo is uploaded more than a month before your card expires, it will be rejected.

I got an email that my VIU card is ready, but I can't pick it up yet. How long do you keep VIU cards for?

Cards are kept at the Library Service Desk until they expire. If you've sent a photo in, you can pick your card up any time during our open hours until it expires in two years.

I'm no longer a student, but my card isn't expired. Why can't I access buildings or my library/computer account?

Building and account access is connected to your status as a student at VIU, and not your student card. Access privileges automatically expire 6 months after the completion of your last enrolled course.

What do I do if I lose my new student VIU card?

If your card is lost or stolen please report it immediately to the Library Service Desk. There is a fee of $10 for replacement cards. Payment can be made by debit or credit card.

What file types do you accept online and what is the maximum file size?

Please upload your file as a jpeg. The photo can be up to 2MB in size.

What if my photo does not meet the requirements after I have uploaded it?

If your photo does not meet the requirements specified, you will receive an email letting you know the reason it was rejected and that you will need to upload a new photo so that your card can be processed. 

How do I schedule a photo appointment for a group?

Group appointments are not available. Students can upload their photo through the Student Record System to get their student ID card.

Is the card transferable?

Student ID cards are non-transferable. Do not share your card or its information. The person whose name appears on the ID card is responsible for use of the card, including library items borrowed and any charges incurred.

I have a student VIU card but it doesn't let me scan into the Library.

Contact us by email at library@viu.ca and we can investigate the issue.

I am a VIU affiliate. Can I get a VIU card? 

VIU cards are issued to employees and students only. If you need to access printing and photocopying on campus, please email Managed Print for assistance.

Where can I get more information?

Email library@viu.ca or call 250-740-6330 if you have any further questions.