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Frequently Asked Questions

Is there a charge for the student ID card?

There is no charge for your first student ID card. The card is funded through your student service fees. If your student card expires, you are entitled to another student ID card at no charge.

My student card is expiring soon. When should I upload a photo in order to receive a new card?

Student cards expire every two years. If your card is set to expire, please wait until it is less than a month before it's expiry date to upload a new photo and request a new card. If a photo is uploaded more than a month before your card expires, it will be rejected.

I'm no longer a student, but my card isn't expired. Why can't I access buildings or my library/computer account?

Building and account access is connected to your status as a student at VIU, and not your student card. Access privileges automatically expire 6 months after the completion of your last enrolled course.

What do I do if I lose my new student ID card?

If your card is lost or stolen please report it immediately to the library service desk. There is a fee of $10 for replacement cards. Payment can be made by debit or credit card.

What file types do you accept online and what is the maximum file size?

Please upload your file as a jpeg. The photo can be up to 2MB in size.

What if my photo does not meet the requirements after I have uploaded it?

If your photo does not meet the requirements specified, you will receive an email letting you know that you will need to upload a new photo so that your card can be processed. 

How do I schedule a photo appointment for a group?

Group appointments are not available. Students can upload their photo through the Student Record System to get their student ID card.

Is the card transferable?

Student ID cards are non-transferable. Do not share your card or its information. The person whose name appears on the ID card is responsible for use of the card, including library items borrowed and any charges incurred.

I have a student card issued after July 1, 2019 but my card doesn't let me scan into the Library Commons. 

Contact us by email at and we can investigate the issue.

Where can I get more information?

Email or call 250-740-6330 if you have any further questions.

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