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Library Services & COVID-19

We're here to help!

  • Laptops are available for 3-day loans
  • Electronic collections (ejournals, ebooks, databases and more) are available 24/7/365 through our catalogue
  • Appointments for research help are available by emailing
  • Askaway, an online research help chat service, is available during posted service hours
  • Our Liaison Librarians are available to support instructional faculty with alternate format delivery

Please contact us if you need assistance. Phone and email are monitored Monday-Friday 9am-4pm.

Safety protocols

In  alignment with provincial guidelines, we have implemented the following changes within our Nanaimo and Cowichan campus libraries to ensure a safe and clean environment for users:

  • Occupancy limits and reduced seating capacity
  • Physical distancing 
  • Hand sanitizer stations and disinfecting wipes provided 
  • Twice daily cleaning of high touch points and washrooms
  • Print materials quarantined after use for 72 hours
  • Loaned equipment sanitized after use
  • Dedicated entrance and exit to building 305
  • Group study rooms available with occupancy limits in place 
  • Disinfection of video editing suites after use
  • Directional arrows on the floor

Overview of changes 

  • Virtual research help is available
  • Changes to library access and face-to-face services
  • Free student printing 
  • Interlibrary loans limited to electronic articles or book chapters
  • Equipment loans available through contactless pickup - loan period extended from 24 hours to 3 days
  • Library Commons open 24/7 with card access
  • Online VIU ID card production
  • Print loans available by mail or through contactless pickup
  • Exterior book drop across from Starbucks is open - interior book drop is closed due to renovations
  • Course reserves not available fall semester 2020 due to the three-day quarantine period required for returned materials
  • Access to library resources is not currently available to community borrowers 
  • 5th floor computer lab not available

Services resuming Tuesday, September 8

  • Nanaimo and Cowichan library service desks re-open with limited hours
  • Equipment loans can be picked up and returned at the library service desk at either Cowichan or Nanaimo campus Monday through Friday between 9am and 2pm
  • Access to Nanaimo library's 3rd and 4th floor collections and study spaces resume
  • Special Collections access is available by appointment using Zoom or in person with physical distancing measures in effect

Things to note

  • When the Nanaimo library service desk re-opens, it will be located at the IT help desk in the Commons due to 3rd floor renovations currently underway
  • IT help desk service and other library partners such as the Writing Centre will provide service remotely during the fall semester



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